BEGIN your cssm JOURNEY with igc
“While you do enough for your Business Brand allow IGC to be your Customer Service Success Manager voice advocate that leads in partnership with you, to provide the additional support of service for your meaningful brand.”
the value gained from IGC being your CSsm small business brand advocate
Ensuring clients/customers get fast time resolution value
Firm bridge between sales/service and customer service/support
High priority with Onboarding
Proactive problem solving
The importance of maintaining the integrity of the business/brand
Trust and Transparency
WITH A SMILE
Value in all we do is important
Visuals are effective · Just See
Customer service talks
What can IGC offer.. It’s okay the points below won’t hurt
Email- Standard communication style
Chat interface (coming soon)- accessibility with you and your customers/clients (can vary by situation)
Social Media Google Review responses
Freelance- Upon discussion
*Elite Services( business drop-ins per your request to ensure CS is being met, audio phone contact, coaching/development/hiring support, quality assurance, traveling, templates, preWrits
If you’re looking for something completely integrated and tailored to your specific business brand needs, IGC brand talks might be the next and right step. Sign up with your business email below to the start of your CS voice advocate journey.
LIVE EVENTS WITH igc SUBSCRIPTION
There are times Go Live will happen in different forms Zoom group IGC crew sessions, CS vent talks, YouTube, Podcast to name a few possibilities.
Hearing is effective · All talk
CUSTOMER sERVICE express talk
FOR MYGC (GENUINELY CARE) CREW SUBSCRIBERS
We are a private community as these talks will be geared towards the comfortability of expressing the emotions, feelings, venting and mutually discussing the avenues of CS that is all around us. Rather you are new to CS as a rep/specialist, have years under your belt, in management/leadership, or just had a CS experience that was amazing or terrible. The expressing can be done here in this judgement free zone.
Because I Genuinely Care!
Zoom to CS Talk for gc CREW subscribers
Engaging in small group sessions on best practices, uplifts of feedback, positive motivations, and continuous support
Because I Genuinely Care!
“Customer service is not always about who’s right but actually what is right in theintegrity of the service offered.”
IGC
Its nice to MEET you!
Ingrid of IGC
Certified in Customer Service & Leadership
I’m Genuinely passionate in being that voices that uplift our Black-Owned and Minority-Owned businesses across different fields when others are in doubts or casting negativity.
I’ve encountered teachable moments that have shown me the do’s and don’t in Customer Service. Now it’s time for me to share, be on hand, and voice all the real things that are not said but in the most professional way with effective outcomes of support to all.
BECAUSE I GENUINELY CARE